Export Quality Management
Improving market access through standards and confomity assessment
Quality requirements of international customers have become more and more complex. SMEs often find it difficult to understand which standards and technical regulations prevail and how to demonstrate compliance with them. A pre-condition in this context are quality assuring services provided by the national quality infrastructure. Quality infrastructure comprises metrology, standardization and conformity assessment (testing, certification, accreditation).
Export Quality Management is a seminar concept for Business Support Organization (BSO) that addresses the challenges of small and medium-sized exporters (SME) to meet export-related quality requirements. BSOs aim to reach out to their members, the SMEs, and guide them in their efforts to access international markets.
The Export Quality Management seminars have been jointly developed by PTB and the International Trade Centre (ITC). Both institutions pool their efforts in the area of trade related technical assistance.
Contact
Mr. Daniel Böhme
PTB Project Coordinator
Tel. +49 531 592-8581
Email: 
Daniel.boehme(at)ptb.de
Export Quality Management
- A Guide for Small and Medium-Sized Exporters
This book, published in 15 versions and customized to meet the needs of 18 countries in eight languages, is a unique contribution to the field of export quality management.
This second edition of the 2001 best-seller, Export Quality Management: An Answer Book for Small and Medium-Sized Exporters, brings together information about various issues such as standardization, conformity assessment, metrology, technical regulations, accreditation, sanitary and phytosanitary measures, and WTO Agreements on Technical Barriers to Trade. It provides exporters in developing countries with a comprehensive understanding of crucial, quality-related issues linked to the quality infrastructure using a question and answer format.
The book is also available in several other languages, i.e. French, Spanish and Arabic.
A bird’s eye view for small and medium-sized exporters (Picture A)
Abstracted from the complete guide on Export Quality Management
This excerpt is based on the book “Export Quality Management: A Guide for Small and Medium-Sized Exporters”, published by the International Trade Centre (ITC) and Physikalisch-Technische Bundesanstalt (PTB) in 2011. It highlights the main topics of the book such as the concept of quality, standards and technical regulations as well as quality management systems.
A bird’s eye view for small and medium-sized exporters (Picture B)
Abstracted from the complete guide on Export Quality Management
This excerpt is based on the book “Export Quality Management: A Guide for Small and Medium-Sized Exporters”, published by the International Trade Centre (ITC) and Physikalisch-Technische Bundesanstalt (PTB) in 2011. It highlights the main topics of the book such as the concept of quality, standards and technical regulations as well as quality management systems.
Export Quality Management seminar
Assignment book
This assignment book is part of a seminar package, containing the Export Quality Management guide, an abstract of the guide and powerpoint presentations for each session of the two day seminar. The book contains eight assignments that are explored during the seminars.
Concept Note
For the Export Quality Management Seminar
The concept note provides a good overview on the background of the seminar concept, the objectives and target groups as well as the contents of the eight sessions, facilitated by international experts.
More information about Export Quality Management can be found in this PTB produced film. The video is available with or without subtitles.
