Gather all key information you obtained during needs assessment.

Analyse the information and develop a proposal for:

• a new vision of the department, area or, if applicable for the NMI.
• the objective(s) of the service. The objectives must be measurable, feasible, realistic and being accomplished in a reasonable time.
• key indicators for each objective (have to be linked to the balance score card if available).

Schedule a meeting with the Top Management and the staff related to the new service.

Present:

• the results of needs assessment.
• the proposal of vision, objectives and key indicators.

Try to get approval and make adjustments during the meeting.

Take notes of the agreements and circulate the minutes for comments.

Make a list of the staff related to the service.

Detect the aspects in which activites of the staff could be affected by the new service.

Prepare a plan for adopting the changes.