Tool 2.1 Selection and design of service
|Description||Select and design the service(s) required by the users.|
|Objectives||Analyze the results of MI users.the demand identification survey and supply analysis in order to select the most important services needed by industry and NMI users.|
|When to apply||After needs assessment.|
|Requirements||- Tools ‘Demand identification’ and ‘Supply identification’.
- Strategic Plan finalized.
|Limits of the tool||The demand identification and the supply identification are activities that consume a lot of time.Needs may change over time. So the design of the service must be started as soon as the results of the surveys are ready.|
|Steps||2.1.1 Select the 3 most demanded services and evaluate impact, feasibility, required resources.
2.1.2 Identify the interest of representative stakeholders for the services.
2.1.3 Select service based on the criteria impact, feasibility, resources, priorities and interest of stakeholder.
2.1.4 Identify the characteristics of the selected service.
|Example(s)||Service Programmes established to address the needs of industry, conducted by GDBS (Annex 2.1/E1)|