Tool 1.3 Demand Identification
|Description||Identify demand through interviews and surveys.|
|Objectives||- Assess and prioritize needs of existing and potential users of NMI services.
- Facilitate the decision for/against the development of existing and new services.
- Facilitate the decision on the scope of the service to be developed.
- Raise awareness of users.
|When to apply||Starting point for the decision on the development of existing and new services and the scope of the defined service.|
|Requirements||Users are clearly identified and prioritized (see Tool 1.1) Stakeholder Analysis). The demand survey should include tools to assess the existing and, also, potential demand of the users.|
|Resources||Medium to high (in case of visits of users).|
|Limits of the tool||The demand identification is a complex process that needs iterative loops. Given different economic, social and political developments the demand of the user may change. Therefore, the demand identification is an ongoing process and should be undertaken regularly.|
|Steps||1.3.1 Planning the survey.
1.3.2 Conduct the survey.
|Templates||Invitation Letter (Annex 1.3/F1).
Template ‘Demand Survey for Consultancy services’ (Annex 1.3/F2).
Template ‘Demand Survey for Calibration services (Annex 1.3/F3).
Template ‘Demand Survey for Training services (Annex 1.3/F4).
|Example(s)||1) Results of Demand Survey for Calibration Services conducted by the Dominica Bureau of Standards (Annex 1.3/E1)
2) Results of Demand Survey for Training Services conducted by LATU (Annex 1.3/E2)